FAQ

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Precaution before using the instrument

  1. This device is a home use massager, it does not replace any medical treatment.
  2. Please read this instruction manual, notes on safety, and components of the product thoroughly before using this massager.
  3. If feeling any discomfort during usage, please immediately discontinue use. If still experiencing discomfort after a period of time after discontinuing usage, immediately seek medical advice.
  4. Any person who is incapacitated or otherwise with limited capacity or infant or child or has ingested sleeping medication or alcohol is prohibited from using and operating the massager.
  5. Please properly hydrate before and after using the massager.
  6. The massager must be used with BIBOTING skin products as instructed.
  7. One should use the massager in accordance with each person’s physical condition and requirements. The massager should be used intermittently. It is not suitable for continuous usage for long periods of time.
  8. One should not use the massager for more than 30 minutes on the chest, abdomen, and back area. The massager should be used intermittently, use after rest.
  9. Except for the chest, abdomen, and back, one should not use the massager for more than 3 minutes on any other part of the body. There should be 1-2 minutes pause between each usage.
  10. In the event of skin itchiness or rashes caused by body sweat or other body fluid that occurs following usage, please use water to wipe away the body fluid.
  11. Due to differences in individual physique, your skin may exhibit hair growth on certain parts of the body. Careful consideration should be taken before use.

Do not use the massager on the following body parts:

  1. Arteries around neck area
  2. Trachea around neck area
  3. Arteries around the inner thigh area
  4. Varicose veins and open wounds
  5. Eyes, eye sockets, and surrounding areas
  6. Temple areas
  7. Ears
  8. Other fragile areas

Do not use the massager if you have one of the following physical conditions:

  1. You have suspected or known to have breast cancer, other cancers, or any breast disease
  2. You have hernia
  3. You are pregnant or just gave birth
  4. You have cardiac disease
  5. You have infectious disease
  6. You have major brain abnormality
  7. You have encephalomalacia
  8. You have abnormal blood pressure
  9. You have installed a cardiac catheter or heart pacemaker
  10. You have had invasive cosmetic surgery (used prosthetic fillers such as Polyacrylamide hydrogel/PAAG, silicone, or silica gel)
  11. You have epilepsy
  12. You have suspected or known to have Acquired Immunodeficiency Syndrome(AIDS)
  13. You have severe anemia (user may experience dizziness)
  14. You have osteoporosis, spinal fractures, sprains, muscle strains, or other acute pain
  15. You have peripheral artery disease or slow-healing wounds caused by diabetes
  16. You have a high fever (above 38℃/100℉) or hyperthermia
  17. You are receiving medical treatment, especially those feeling discomfort
  18. You are recovering from surgery, or still suffering from surgical wounds or scar tissues
  19. You are suffering from partial or whole body skin ulcers, infectious skin, cellular inflammation, or other skin conditions

Operation Instruction

BIBOTING Instrument Use Steps 01
  1. First wipe clean around the area of the body part.
  2. Apply essential oils.
  3. Apply nourishing cream.
  • Apply evenly around the body parts by using the brusher.
BIBOTING Instrument Use Steps 02
  1. Switch on the power button.
  2. Place BIBOTING Cup on the body part.
BIBOTING Instrument Use Steps 03
  1. Use Pressure Adjuster to adjust the suction level.
    (Turn left to reduce the strength, turn right to increase the strength)
  2. Please start from a low pressure, then adjust to a comfortable level.
  • Adjust the level according to individual capacity.
BIBOTING Instrument Use Steps 04
  1. Pull up the safety relief valve to remove BIBOTING Cup.
BIBOTING Instrument Use Steps 05
  1. The instrument will stop automatically after the preset operation time.
  2. Press the blue or red button to continue using after the instrument stopped.
  3. Please remove the power plug when not in use.

【Simple Troubleshooting】

  • Please ensure the power plug is on.
  • Verify if the long and short tubes are connected correctly and turn Pressure Adjuster to a comfortable level (or a scale of about 5).
  • Check if the DC is properly connected with BIBOTING Cup.

Instrument and accessory cleaning method

BIBOTING Massager

BIBOTING Massager

After using the instrument main processor, please use disinfectant alcohol and fibrous towel (do not use cotton towel) to wipe the main functional panel and surface, and use cotton swabs to remove disinfectant alcohol regularly and wipe the gap around the panel button.

  • Do not touch any essential oil or cream product when switching on product power supply and other switches on the panel, otherwise it will affect the function and lifespan of the instrument.
  • Instrument main processor must be briefly cleaned and wiped after use.

BIBOTING Cup

BIBOTING Cup

Please use standard cleaning solution or disinfection alcohol then use fibrous towel (do not use tissue or cotton towel) to wipe the cup in and out, if the black deflated rubber fastened in the cup falls, please use cotton swab with alcohol to clean the part directly, after that restore the rubber to the original position.

Listed Cup

Listed Cup

Please use standard cleaning solution or disinfection alcohol then use fibrous towel (do not use tissue or cotton towel) to wipe the cup in and out, if the black deflated rubber fastened in the cup falls, please use cotton swab with alcohol to clean the part directly, after that restore the rubber to the original position.

DC Cable

FAQ - accessory cleaning method - DC cable

If the power cable is stained by essential oil or cream product, remove cable from instrument before cleaning, then use warm water on fibrous towel to wipe clean.

Pressure Adjuster

FAQ - accessory cleaning method - Exclusive Lines Pressure Adjuster

Set the level to 0 and place into hot water for at least 5 mins, then clean Pressure Adjuster with cold water.

Long tube / Short tube

FAQ - accessory cleaning method - Long tube
FAQ - accessory cleaning method - Short tube

Clean inside and outside of the tube with warm water or cleaning solution.

Troubleshooting

When experience any problem using BIBOTING Massager, please refer to the following for possible solutions. If the solution is not helpful, please turn off the power and remove the plug, and contact BIBOTING Service Centre immediately. Users should not disassemble or repair BIBOTING Massager. Damage caused by self-disassembly or self-repair will invalidate the product warranty, and the company shall not bear any responsibility for the consequence.

Q1: Rhythm cube on BIBOTING Cup is unable to vibrate.

  • Please ensure the DC cable is connected properly.
  • Test by turning frequency adjusting knob on the rhythm cube clockwise and anti-clockwise.
  • Replace with another DC cable or BIBOTING Cup, it must be sent for repair if it cannot be started. (This product is a consumable item. Do not crash it during the 1-year warranty period to avoid affecting its normal function.)

Q2: Switch on the power button and nothing appears on screen.

  • Restart the power button.
  • Relocate to another power outlet and test, it must be sent for repair if it cannot be started.
  • Check whether the DC cable is plugged into the DC hole or wrongly plugged the DC cable at car charger hole, it will cause the power can’t be turned on.

Q3: Pressure Adjuster does not work.

There is foreign matter or grease blockage in the Pressure adjuster. Please refer to cleaning instruction.

Q4: Suction becomes weaker or could only feel the strength around suction hole of the main processor.

  • One of the tubes is not connected correctly or properly. Please check the tubes and reconnect properly.
  • Tube might be broken especially at both ends, please replace the tube if it is broken.
  • There is foreign matter or grease blockage in the tube, please refer to cleaning instruction.
  • There is foreign matter or grease blockage in suction hole of main processor. Please refer to cleaning instruction.
  • The stopper in BIBOTING Cup or Listed Cup is detached or broken, which causes the suction becomes weaker.

Q5: Why are long tube and short tube easily loosen after use for a long time?

It will slide if there are greases in the tube, please refer to the cleaning method for treatment. >>>

FAQ

Q1: How frequent can I use? How many times can I use in a day?

Do not exceed 30 minutes per use on back, chest, abdomen and buttocks, the interval of usage should be more than 6 hours. Other than body parts mentioned above, it is recommended to move from a body part to another body part every 2 minutes.

Q2: How to repair the glitch?

If you find the instrument is not in its normal condition, we recommend to run the device auto troubleshooting to check the basic settings and solve the problem before calling to the maintenance service personnel so that misdiagnosis or unnecessary repair can be avoided. This is to ensure saving your precious time. If the problem still persists after the method mentioned above, please contact the service center immediately to confirm arrangement for necessary repair.

  • Customer Service No.: (+886) 3-312-1997
  • On-line customer service: LINE, Facebook
  • Operating hours: 08:30~17:30

Q3: How long does it take to repair?

It takes around 3 to 7 working days after the instrument received by the Service Centre. (Except for special condition, you will be notified after the test)

Q4: How can I check the progress of the repair?

When the Service Centre receives your product, you will be contacted immediately to confirm the warranty period and problem. After the service personnel tested the product, you will be informed about the repair status and its estimated cost, so that you are in control about the service progress.

Q5: What will happen if I use a non-designated special product?

The PH value and concentration of the designated special product are more suitable for the operation of BIBOTING Massager. If a non-designated special product is used, the residue of different concentrations will be accumulated inside the instrument. It can cause short-circuit to the instrument under mild circumstance or blockage to the internal part of the instrument under serious circumstance and even cause the instrument to be unusable.

Please be sure to use the designated essential oils and skin care products from special ingredients and original supplies to avoid eroding the cup material and the phenomenon such as blisters, broken skin, bruises, and pore blockage from happening. The company shall not bear any responsibility for the above consequences.